Careers

Join Us at Log In Services

Where Excellence Meets Opportunity

At Log In Services Sdn Bhd, we’re more than a call centre management outsourcing company; we’re architects of exceptional customer experiences. Join our team if you value innovation, passion, and redefining customer service.

Team Spirit

Management Vision

Redefining Customer Service: Our vision is to lead in call center management outsourcing, setting new industry standards for remarkable customer service, one call at a time.

Team Spirit

Management Mission

Empowering Excellence: We empower our agents with skills and support to ensure every caller receives the best service. Join us in creating a new industry benchmark, one call at a time. Your journey to excellence starts here.

The heart of our team

Our Core Value

Effective Communication
Our agents excel in listening and providing solutions.
Knowledge Retention
Quick, accurate responses are our forte.
Pressure Handling
We thrive under pressure, delivering composure and solutions.
Speed and Efficiency
Balancing efficiency and quality ensures high customer satisfaction.
Problem Solving
Unusual queries drive our creativity.
Emotional Stability
We maintain composure and deliver effective solutions.
Empathy
Genuine understanding is at our core.
Organizational Ability
We multitask with precision.
Team Player
Collaboration empowers us.

Avaliable Now

Job Opening

Customer Service
Job Scope:-

  • Provide Customer Service for Outbound to customer pertaining telecommunication related.
  • Retention, Upselling and distribution of information to customer efficiently
  • To deliver and educate existing customer on the benefits of the campaigns or programs over the phone and providing high standards of service by following presentation guidelines in accordance to given product factsheet and sales script
  • Candidate must be computer literate with good working knowledge of computer skills.
  • Validate & verify customer’s information & details accurately

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Sales Team Leader
Job Scope:-

  • Assist the Operations Assistant Manager/Manager and oversee a team of Telesales Executives.
  • Ensure the delivery of high-quality sales and services.
  • Support business activities aimed at improving quality and contributing to business growth.
  • Enable team members to achieve key performance indicators (KPIs) in productivity, such as call targets and sales revenue targets.
  • Motivate, coach, and inspire team members to reach sales targets.
  • Handle and resolve escalated inquiries from team members when necessary.
  • Ensure that all team members understand company policies, management procedures, and the use of systems and telephone.
  • Monitor team member attendance.
  • Review goals for each team member and the entire team on a daily, weekly, and monthly basis.
  • Maintain accurate and up-to-date team and daily tracking reports.
  • Assign leads to team members effectively and fairly.
  • Ensure that team members are well-versed in product knowledge and program specifications.
  • Enforce adherence to call center discipline and guidelines.

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Admin & Account Assistant
Job Scope:-

  • Responsible for day-to-day finance and accounts administration tasks.
  • Documents filling
  • Preparing Clients invoicing
  • Preparing and processing staff monthly Salaries
  • Verifying the invoices and other accounting documents
  • Prepare monthly payments and verify expense claims and supplier invoices
  • Perform monthly bank statement reconciliation and resolve discrepancies if any.

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Client Management
Job Scope:-

  • To prepare weekly and monthly client reviews to meet our customers’ objectives
  • Manage customer inquiry and engagement
  • Develop and maintain a trusted relationship with existing customer
  • Produce effective marketing tools and set up clear guidelines for campaigns
  • Provide customer support when needed

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Contact Centre Manager
Job Scope:-

  • To supervise a team of Telesales Executives and work closely with the backend support team.
  • To support business’ activities for improving quality, revenue and contribute business growth
  • To support and enable team member to achieve KPI in productivity i.e. call target, sale revenue target, productivity
  • To motivate, coach and inspire team member to achieve the sales target inquiries
  • To ensure all team member understand the company policy, management procedure, and the use of systems & telephone
  • To monitor team member attendance & contact center system
  • To review goal for each team member and the whole team based on daily, weekly and monthly
  • To ensure the daily, weekly & monthly tracking report are update and accurate
  • To ensure team member are familiar with product knowledge and program specification
  • To ensure team members strictly adhere to call center discipline and guidelines
  • To Achieve Client’s Service Level Agreement Target

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Account Executive
Job Scope:-

  • Preparation and maintain management accounts and ensure the accuracy and including billing and expense claims.
  • Maintain accurate accounting records and to improve on internal control, policies, and procedures
  • Ensure proper filing of documents for maintenance, retrieval and archiving
  • Liaison with banker, solicitor, relevant authority, auditor for all work matters related to annual audit and income tax matters etc
  • Handle Clients monthly invoicing and will be guided by superior
  • Perform any other duties assigned by Management from time to time i.e. administration & project related matters.

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We empower our agents with skills and support to ensure every caller receives the best service. Join us in creating a new industry benchmark, one call at a time. Your journey to excellence starts here.

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